Frequently asked questions

The login takes place on the individual login screen of your Power eCard system. You defined the URL when you created your trial: the value from “My desired URL for Power eCard” combined with .power-ecard.io forms your login URL – for example, “sample company” becomes samplecompany.power-ecard.io.

You have three regular options: create users manually, import a user list, or enable self-registration. Alternatively, we can connect Power eCard to your company’s LDAP system via SSO – just get in touch.

When you create a user, you assign a role with the matching rights. To change the rights of an existing user, simply edit them and assign a new role.

If you forgot your password, click “Forgot your password?”, enter a valid email address and confirm – the new password is sent there. If you forgot your Power eCard URL, you can look up how it was formed, or contact us and we’ll help.

We provide an overview of all recommended formats and sizes for eCard, email and related assets in the knowledge base.

Using our editor you can place several logos as an overlay on your card. A step-by-step tutorial is available in the knowledge base.

For your own signature, store it in your profile and enable its display on the eCard. To add signatures of other people, place them as an overlay on the relevant page – the same way you would add a company logo.

This is most likely because you are still working in an outdated template. New features roll out with the new generation of templates. If you have used Power eCard for a while, it is usually best to create a new eCard rather than duplicating an old one.

By setting certain markers in the eCard and email text, the system automatically inserts the personal information it pulled from your contact list. Detailed instructions are in the knowledge base.

When creating an eCard you already choose German and/or English versions. Afterwards you can add further localizations in any language. To route recipients by language, work with receiver groups.

Use receiver groups that split recipients by form of address, and create a matching eCard for each salutation so the right version reaches each group.

Yes. Note that Power eCard is designed for decentralized working, so you enter the sender manually and add the signature yourself via overlay – another person’s details cannot be pulled automatically from your profile.

This feature requires at least the Small Business license. To use your own sender address, first verify your email domain, then enter your desired email after validation.

We use all common methods for optimal deliverability (SPF, DKIM, DMARC, sending limits, bounce checks). Our spam score is regularly tested at around 9.4 out of 10. Emails are sent via Sendgrid, one of the world’s leading email services.

Create a regular eCard and define the Open Graph tags shown as a preview when the link is shared. You can then generate a shareable link. Note that each link carries one fixed text – for varied salutations, create a separate link.

The most common cause is deleting relevant data after sending – for example the sent eCard, the sending user, or the recipients. In those cases the eCard is no longer accessible and the mailing has to be repeated.

Normally the mailing runs entirely via Power eCard. However, you can generate a single eCard link and send it yourself. Note that individual personalization is not possible with this method.

It is probably not published yet. Under eCards > Manage eCards you see all your cards; a greyed-out card is unpublished. Click the eye icon below the card to publish it – it is then ready to send.

On upgrade you are charged only the difference between the old and new license. Book it under Account & Billing > Buy License. For an annual license, switch the top slider from One-time to Annual beforehand.

You can extend your license with add-ons – “double users” and “double eCards”. Add them under Account & Billing > Buy License > Continue.

Yes – this is an upgrade, so you are only charged the difference. Go to Account & Billing > Buy License, switch the slider from Single Use to Annual License and order the annual licence.

With this add-on you already have a finished card design and commission us to build the eCard from your supplied texts and graphics at a fixed price. You can also pick a design from our library and send your logo and colour preferences; we create the eCard with a correction loop directly in the system.

Your annual licence renews automatically unless cancelled in due time – one month before expiry, by email, fax or post. Contact us if you have any questions.

After expiry or termination, the license is first converted into an archive license. After 3 years the data is automatically deleted.