In this article, you’ll find all the key information you need to manage your license, payment methods, and invoices.
Licenses & Contract Management
How can I cancel my Power eCard license?
Your annual license will renew automatically unless it is canceled in due time. To avoid renewal, you must cancel at least one month before the expiration date, either directly through your Power eCard system or by sending a simple notice via email, fax, or postal mail..
To cancel your license in the system, go to Account & Billing > License details & options, then click Cancel License in the bottom left corner. If needed, you can also withdraw the cancellation at the same location.
Alternatively, you can send us a written cancellation by email at [email protected]. We’ll confirm your cancellation shortly after we receive your message.
If you’re using a one-time license, it will automatically expire after 90 days—no cancellation is necessary.
How does upgrading my package work?
One-time upgrade to a larger license package
When you upgrade your license, you’ll only be charged the price difference between your current package and the upgraded one.
To start the upgrade process, go to Account & Billing > Buy License in your system.
Select the license you’d like to upgrade to and click Next. In the following steps, you can update your billing information if needed or proceed directly with completing the purchase.
Upgrade to an Annual License / Frequent Use
When upgrading a one-time license to an annual license for frequent use, you’ll only be charged the difference between your current license and the annual plan.
To begin the upgrade, go to Account & Billing > Buy License in your system. If you want to switch to an annual license, make sure to toggle the switch at the top of the window from Single Use to Frequent Use.
Next, select the Frequent Use license you’d like to upgrade to and click Next. In the following steps, you’ll have the option to update your billing details or proceed directly to complete your purchase.
Adding Add-Ons
If you’d like to add an add-on to your existing license, you’ll only be charged for the selected add-on—your current license will remain unchanged.
To add an add-on, go to Account & Billing > Buy License in your system. In the first step, simply click Next without selecting a new license.
In the second step, you can select the desired add-on. By clicking Next again, you’ll be able to review your billing information or proceed directly to complete the purchase.
Payment & Billing
How can I add or update a payment method?
To add a payment method, go to Account & Billing in the menu and select the Payment Methods section.
Then, click the blue +Add button in the top right corner.
A pop-up window will now open where you can select your preferred payment method at the top and enter the required information. Once completed, confirm your entry by clicking OK.
How do I update my payment method?
If you want to replace or update an existing payment method, it’s best to delete the old one first. You can then add a new or updated payment method as described above.
To delete a payment method:
Go to Account & Billing > Payment Methods and click Delete next to the payment method you want to remove.
Where can I find my invoices?
When you purchase a license, the corresponding invoice is automatically sent to the email address you provided during the purchase.
If you can’t find the invoice or no longer have access to that email address, please contact us at [email protected] – we’ll be happy to assist you.
How do I change my billing address?
When purchasing your license, you provided a billing address. If you’d like to update it, go to Account & Billing > Edit Data and click Edit under the relevant details.
Alternatively, feel free to contact us at [email protected], and we’ll update your profile details for you. You can also update this information during the purchase of a new license.
What happens if my payment fails?
If your payment fails for any unknown reason, please contact us by email at [email protected] – we’ll assist you promptly in resolving the issue.
Account Management
How do I change the main contact or administrator of my account?
If you want to change the main contact person for bookings, invoices, or other contract-related matters (i.e. the person you entered in the billing details when purchasing the license), you can either email us at [email protected] or update the details directly in your system.
To do this, go to Account & Billing > Edit Data and click Edit next to the relevant information.
If you’re referring to the administrator role within the Power eCard system, and you are an administrator yourself, you can update the details by navigating to Administration > Users > User Management. Simply click the blue pencil icon next to the admin’s name to edit the information as needed.
If there is only one admin profile and you don’t have access to it, please email us at [email protected].
We’ll be happy to assist and update the admin access for you.
How can I permanently delete my account?
Your data will be stored in our database until your license expires, at which point the entire system, including the database, will be deleted.
If you would like to request an early deletion of all or specific data, feel free to email us at [email protected].
